Returns Policy

You have 30 days from the date of delivery to initiate a return.

To qualify:

• Items must be in like-new condition: clean, undamaged, and free from stains or signs of wear.
• Products must be returned in their original packaging.
• A $30 return and processing fee applies per order.
• Returns must be requested through our support team email (paragonventures.xxx1@gmail.com).
• Once approved, you’ll receive a return label, please use it within 7 days.

Tip: Returns sent without prior approval will not be accepted.

• Opened or lightly used items: Not eligible for return. If you email us at paragonventures.xxx1@gmail.com, we’ll review your situation and decide whether a refund or store credit can be made on a case-by-case basis.
• Refund timing: If a refund is approved, it will be issued within 10 business days after your return is received and inspected.
• If your original payment method is no longer active, we’ll issue your refund as store credit.
• Return shipping fees are deducted from your final refund or store credit.

• You can cancel within 7 days of purchase for a refund.
• After 7 days, pre-orders are eligible for store credit only if in like-new condition.
• Pre-orders can be canceled before shipment by using the link in your confirmation email or by contacting paragonventures.xxx1@gmail.com.

Please inspect your order as soon as it arrives.

If your item is damaged or marked delivered but not received, you must contact us within 7 days at paragonventures.xxx1@gmail.com to properly investigate your delivery. If you do not contact us within 7 days, we will not be responsible for any lost, stolen, or damaged items.

Include the following:

• Clear photos of the damage
• A photo of the SKU label on the packaging

If you purchased Route Shipping Protection, you may qualify for a replacement.
Approved claims will be replaced with the same product, size, and color.
Claims submitted after 7 days or without proper documentation may not be eligible.

We cannot accept returns for:

• Final sale items
• ActiveEnzyme™ refill bottles (due to hygiene reasons, we're unable to accept returns)
• Gift cards
• Products damaged due to misuse or wear
• Items returned without original packaging

(Does not apply to purchases on TryPawFresh.store)
Orders placed through affiliate partner sweepstakes are final and non-refundable due to automatic entry eligibility.

For any order or product questions, please reach out to our support team at paragonventures.xxx1@gmail.com.