Refund policy

At PawFresh, we stand behind our products and want you to love your home. If something doesn't feel right, we'll do our best to make it right.

30-Day Return Window

You have 30 days from the date of delivery to start a return. To qualify: items must be in like-new condition (clean, undamaged and free from stains or signs of wear), products must be returned in their original packaging, and a $30 return and processing fee applies per order. Returns must be requested through our support team at paragonventures.xxx1@gmail.com. Once approved, you'll receive a return label — please use it within 7 days. Returns sent without prior approval will not be accepted.

30-Day Odor-Free Guarantee

If PawFresh doesn't earn its place in your home within 30 days of delivery, email us at paragonventures.xxx1@gmail.com and we'll arrange a refund under the return conditions above.

Refunds and store credit

Opened or lightly used items are not eligible for a standard return. Email us and we'll review your situation and decide whether a refund or store credit can be issued, case by case. Approved refunds are issued within 10 business days after your return is received and inspected. If your original payment method is no longer active, we'll issue your refund as store credit. Return shipping fees are deducted from your final refund or store credit.

Damaged or missing items

Please inspect your order as soon as it arrives. If your item is damaged, or marked delivered but not received, contact us within 7 days at paragonventures.xxx1@gmail.com so we can investigate the delivery. If you do not contact us within 7 days, we cannot be responsible for lost, stolen or damaged items. Please include clear photos of the damage and a photo of the SKU label on the packaging. If you added PawFresh Shipping Protection to your order, you may qualify for a replacement; approved claims are replaced with the same product. Claims submitted after 7 days or without proper documentation may not be eligible.

Items not eligible for return

Final sale items, ActiveEnzyme refill bottles (for hygiene reasons), gift cards, products damaged due to misuse or wear, and items returned without original packaging.

Cancellations

Orders leave our warehouse within 24 hours. If you need to cancel, email us as soon as possible and we'll cancel the order if it hasn't shipped yet. Once shipped, the return process above applies.

Need help?

For any order or product questions, reach out to our support team at paragonventures.xxx1@gmail.com and a real person will answer.